Shipping, Returns & General FAQs

Find answers about delivery, returns and getting help with an order. For sizes, materials and included accessories, see the FAQs on the individual product page.

Shipping · Returns & refunds · Order help

Shipping FAQs

How much does US shipping cost?

Standard US shipping is free on orders of $50 or more. Orders below $50 have a flat $13 shipping charge. The threshold uses your merchandise subtotal after discounts, before taxes and shipping. Your shipping charge is shown at checkout.

When will my order be dispatched?

Orders are dispatched within 1 business day. We use Amazon Multi-Channel Fulfillment (MCF) to fulfill orders.

How long does delivery take?

For eligible, in-stock, standard-size items going to the contiguous United States and Washington, DC, Amazon MCF Standard targets delivery within 3 business days after the order is submitted for fulfillment. This includes fulfillment and transit; it is not an extra 3 days after dispatch. Delivery dates vary with destination, inventory, order timing and holidays.

Does that estimate cover Alaska, Hawaii and US territories?

No. The 3-business-day estimate does not cover Alaska, Hawaii, US territories or items outside Amazon's standard-size eligibility. Contact support@finessynyc.com before ordering for an estimate for those destinations or items. Read the full shipping policy.

Returns & refunds FAQs

How long do I have to request a return?

You may request a return within 30 days after delivery. Eligible items must be unused or unworn, in their original condition and packaging, with tags, all included parts and proof of purchase. Exclusions apply, including sale items and gift cards; review the full return policy for all exclusions.

Who pays for return shipping?

You pay return shipping for a change-of-mind return. FINESSY covers the necessary return or replacement shipping if an item arrives damaged or defective, or we send the wrong item. There is no restocking fee for eligible returns.

How do I start a return or exchange?

Email support@finessynyc.com with your order details within the 30-day window. Wait for approval and shipping instructions before sending anything back. Exchanges must meet the same return eligibility requirements.

When will my refund be issued?

After we receive and inspect your return, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method within 7 business days after we receive your return. Your bank or card provider may take additional time to post it.

Order help

What if my order arrives damaged, defective or incorrect?

Inspect your order when it arrives and contact support@finessynyc.com promptly with your order details and a description of the problem so we can help resolve it.

Do I need to provide my email to read the FAQs?

No. You can read these answers, product FAQs and guide FAQs without signing in or sharing your email. If you need help with a specific order, contact our support team with your order details.

Looking for practical ideas? Explore Guides & Tips. These FAQs summarize our policies; the linked policies contain the complete terms.