Return and Refund Policy

30-day returns

You may request a return within 30 days after your order is delivered. To be eligible, items must be unused or unworn, in their original condition and packaging, with tags and all included parts. A receipt or proof of purchase is required.

How to request a return

Email support@finessynyc.com with your order details before sending anything back. If your return is accepted, we will provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

Return shipping and fees

Customers are responsible for return shipping costs for change-of-mind returns. FINESSY covers return or replacement shipping when an item arrives damaged or defective, or when we send the wrong item. We do not charge a restocking fee for eligible returns.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly at support@finessynyc.com if an item is damaged, defective or incorrect so we can help resolve the issue.

Exceptions and non-returnable items

We cannot accept returns of perishable goods (such as food, flowers or plants), custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases. Sale items and gift cards are also non-returnable. Contact us if you have questions about a particular item. If an item is damaged, defective or incorrect, please contact us for assistance.

Exchanges

To request an exchange, contact support@finessynyc.com within 30 days after delivery. Items must meet the return eligibility requirements above.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved. Approved refunds are issued to the original payment method within 7 business days after we receive your return. Your bank or card provider may require additional time to post the refund.